FAQ Todaysnova

At Todaysnova, our goal is to make every shopping experience seamless, secure, and enjoyable. Below you’ll find answers to the most common questions about our worldwide service, delivery, and returns.

1. Which countries do you ship to?

We proudly ship worldwide, reaching customers in most countries through trusted international courier partners.

2. How much does shipping cost?

Shipping is free on selected items and during special promotions.
For all other orders, shipping fees are calculated at checkout based on your delivery location and order weight. All costs are displayed clearly before payment confirmation.

3. How long does it take to process and ship my order?

Orders are typically processed within one (1) business day, Monday through Friday, following the order cut-off time of 04:00 PM (GMT). You’ll receive a confirmation email once your order has been shipped, along with full tracking details.

4. When will I receive my order?

Estimated delivery time is 7–10 business days after shipment. Actual delivery times may vary depending on your location and local customs processing.

5. What is your return policy?

We accept returns for both defective and non-defective items within 30 days of delivery.
All returned items must be unused, in their original condition, and include all packaging and accessories.

6. Do you offer product exchanges?

Yes, we offer exchanges within 30 days of delivery, provided the returned product is unused and in original condition. Exchange approval is subject to product availability.

7. How do I return a product?

Returns are handled by mail only. When applicable, a prepaid return label will be included with your order or provided by our support team upon request. In regions where prepaid returns are supported, return shipping is free.

8. Is there a restocking fee?

Yes, a 10% restocking fee applies to all returns to cover inspection and handling.

9. How long does it take to receive a refund?

Once your returned product has been received and inspected, your refund will be processed within 7 business days and credited to your original payment method. You’ll receive a confirmation email once the refund is completed.

10. How can I contact customer support?

Our dedicated support team is always ready to assist you.

Email: support@todaysnova.com

Business Hours: Monday – Friday, 09:00 – 17:00 (GMT)

Todaysnova is committed to providing exceptional service, transparent policies, and a world-class shopping experience for customers everywhere.